Privacy Policy

Last Updated: February 2026

1. Introduction

GNA LIMO ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

2. Information We Collect

  • Personal Identifiers: Name, email address, phone number.
  • Payment Information: Credit/debit card details processed securely through our payment processor (Stripe). We do not store full card numbers on our servers.
  • Service Details: Pickup/dropoff addresses, travel dates and times, service type.
  • Usage Data: IP address, browser type, pages visited, and other analytics data.

3. How We Use Your Information

  • To process and fulfill your reservation
  • To communicate booking confirmations, updates, and receipts
  • To process payments securely
  • To respond to inquiries and customer service requests
  • To improve our website and services
  • To comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Payment Processors: Stripe, Inc. for secure payment processing.
  • Service Providers: Third parties who assist in operating our business, bound by confidentiality obligations.
  • Legal Authorities: When required by law or to protect our rights.

5. Payment Security

All payment transactions are encrypted using SSL technology and processed through Stripe, a PCI-DSS compliant payment processor. GNA LIMO does not store your full credit card information on our servers.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting purposes.

7. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to: know what personal data we collect, request deletion of their data, and opt out of any sale of personal information (we do not sell data). To exercise these rights, contact us at gnalimo28@gmail.com.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, though some features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests: