Refund & Cancellation Policy

Last Updated: February 2026

Overview

At GNA LIMO, we understand that plans can change. This policy outlines our cancellation and refund procedures to ensure transparency and fairness for all clients.

Cancellation Policy

More than 24 Hours Before Service

Full refund. No cancellation fee. Cancellations made more than 24 hours prior to the scheduled pickup time will receive a 100% refund.

6 to 24 Hours Before Service

50% refund. A cancellation fee equal to 50% of the total booking amount will be charged for cancellations made between 6 and 24 hours before the scheduled pickup time.

Less than 6 Hours Before Service / No-Show

No refund. Cancellations made within 6 hours of the scheduled pickup time or no-show situations are non-refundable. The full booking amount will be charged.

Special Events & Peak Periods

For bookings during holidays, major events, or peak periods, a 48-hour cancellation notice is required for a full refund. Cancellations within 48 hours of the scheduled time are non-refundable.

How to Cancel

To cancel a reservation, please contact us as soon as possible:

Please have your booking confirmation number ready. Cancellation requests are only considered received when acknowledged by a GNA LIMO representative.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Refund timing may vary depending on your card issuer or bank. GNA LIMO is not responsible for delays caused by financial institutions.

Service Modifications

Changes to booking details (date, time, pickup location) are subject to availability and must be made at least 4 hours in advance. Modifications to reduce the scope or duration of service do not qualify for partial refunds.

GNA LIMO Cancellations

In the rare event that GNA LIMO must cancel a confirmed booking due to unforeseen circumstances (vehicle breakdown, extreme weather, etc.), clients will receive a full refund and we will make every effort to arrange alternative transportation.

Disputes & Chargebacks

We encourage clients to contact us directly before initiating a chargeback with their card issuer. Most issues can be resolved quickly and amicably. Unwarranted chargebacks may result in account suspension and recovery of costs including dispute fees.

Contact Us

For questions about a cancellation or refund: